Tap Confirm, and all your supported Echo devices will be selected for sound detection. In the Alexa website, go to "Settings", and click on your Echo. Alexa will also get more used to your voice, and better understand what you want her to do over time. Hopefully, this isn't another botched release like the last time they did this and those . If youre a fan of Google or frequently use Google Assistant, this is a great smart home ecosystem to invest in, and thanks to tech like Matter, Nest is due to become even more compatible with other platforms in the future. However, Amazon has quickly pulled the feature, according to users on Reddit, claiming it should never have been offered to U.K. customers. We review products independently, but we may earn affiliate commissions from buying links on this page. Alexa helps you keep your home safe when you're away using smart alert notifications, away lighting, and security system integration. Hi, I live in the US and have a third gen echo dot, when i go to alexa guard in settings it just says learn more and not set up alexa guard, any help would be greatly appreciated. While we're unable to respond directly to your feedback, Email us at tech@the-sun.co.uk, News Group Newspapers Limited in England No. Privacy Policy. To enable the service, open the Alexa app on a smartphone. The device's camera can be streamed remotely in the Alexa app, and the microphone can listen for alarms or . In the new introduction screen that pops up, choose Set Up Guard. Alexa can now tell you when a package is delivered, What you need to know about all Google Nest products. If what you hear in a recording concerns you, you can Drop In. Now, she can even serve as a personal watchdog. This isn't the information I was looking for, Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates, Cancel Your Alexa Guard Plus Subscription. Ensure you are logged into your Amazon account in the Alexa app on your smartphone. Alexa Guard can also work with your smart lighting to make it look like youre home when youre out of the house or when you go on vacation. Open to Settings > Guard, then tap the Set up more Guard features banner at the top. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. As Alexa Guard is not available in the U.K., it has been removed from your account.. Some Echo users claim to have received an email from Amazon that stated: "We are getting in touch regarding your sign-up for Alexa Guard on 27 July 2020. Various preferences can be set for Guard within the Alexa app. Listens for sound of breaking glass (optional) 3. Alexa Guard UK (2022) Apologies if this has been out for a while for other people, but my Alexa app has just updated with the Alexa Guard feature for sound detection and integration with the Ring Alarm. Alexa helps you keep your home safe when you're away using smart alert notifications, Alexa Guard can work in conjunction with your existing system (Ring, ADT, or Scout), but dont expect it to work as harmoniously as a system like Nest where it can manage multiple home systems in response to a threat. See if restarting your Echo solves the problem of Alexa not responding. For me, it's called "Akshay's Echo". You can find her on several different devices, including Amazon's Echo speakers. You can do so by voice command: "Alexa, turn off Do Not Disturb" or using your Alexa app. How to enable Alexa calling featureHow to enable any Amazon Alexa skill in the UK and EUHow to enable the Broadlink skill in the UKBy doing this you will be . Tap Confirm, and all your supported Echo devices will be selected for sound detection. Instead of scrambling for your phone, youll be able to tell Alexa to call for help. Amazon has recentlybeen having a saleon some of its smart speakers. If you have one thats compatible with Alexa, youll need to set it up as a smart device. Alexa Guard is a feature on Echo devices that acts as a pair of ears for your home when youre not there. After confirmation, youll see the Guard home screen and details behind your current status. Tap on the More tab on the bottom right. Googles Nest line of products (an evolution from the previous Google Home brand after Google purchased Nest) incorporates a variety of smart devices, all designed to work under the Home app and integrate easily with each other. Alexa Guard is a clever use of Amazon's . Scroll down, and click on "Edit" next to "Device Location". Some Echo users claim to have received an email from Amazon that stated: "We are getting in touch regarding your sign-up for Alexa Guard on 27 July 2020. away lighting, and security system integration. This will unfortunately remove any of the benefits of having a US based Alexa because you have now moved back to the UK.The only issues I have found with \"moving\" to the US is your Amazon Music doesn't work, and your Kindle book store doesn't work. Restart the Alexa-enabled device. If your Alexa-enabled Ring, Blink, Arlo, or August outdoor cameras detect suspicious outdoor activity, Alexa Guard Plus will tell your indoor Echo speakers to begin barking like angry dogs. And, WhatsApp is said to be working on a new feature that could stop you receiving annoying notifications. Ring's new Indoor Cam model adds small yet important change to flagship series. The feature was first introduced in the US and started to become avaliable for Amazon Echo speaker owners in the UK very recently. "This was a technical issue which has been fixed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In other news, an Amazon Alexa 'snooping-blocker' that jams the microphone of your Echo smart speaker has been developed. Carrie specializes in smart home devices such as smart plugs and smart lights, as well as large and small appliances including vacuum cleaners, air fryers, stand mixers, and coffee machines. In addition, Abode's IOTA and Outdoor Camera will also receive the update. Tap the Plus button for Activity sounds with siren and follow the steps to enable this feature. Unfortunately, Alexa Guard is not available in the U.K. and it should not have been possible for our customers in the U.K. to sign up. With connected smart lights, Alexa Guard can also turn the lights on and off to make it seem as if someone is home. This puts you in touch with an Emergency Hotline rep that can connect you with police, fire, and ambulatory services. Alexa's Sound Detection feature can fire off helpful routines and commands when one of the four sounds is heard. Alexa Guard is available on all Amazon Echo smart speakers and smart displays but is switched off by default. 2 Go to Settings, select Guard, and follow the on-screen instructions to confirm an emergency address. We don't know when or if Alexa Guard will officially come to the UK. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Amazon also offers Alexa Guard Plus for $4.99 a month (or $49 a year) after a free 30-day trial. Any questions please ask in the comments!Here is a complete guide to connecting the Broadlink to Alexa, including some alternative solutions to the one in this video: http://www.paulhibbert.co.uk/2017/11/24/a-complete-guide-to-connecting-the-broadlink-rm-pro-and-broadlink-blackbean-to-alexa/FOLLOW ME ON SOCIAL MEDIA: Twitter me up: http://www.twitter.com/hibberthometech Facebook the heck out of me: http://www.facebook.com/hibberthometech BUY ME A BEER: Donate to the channel: http://paypal.me/PaulHibbertBecome a monthly supporter on Patreon: https://www.patreon.com/paulhibbert BUY A RELATED SMART HOME PRODUCTAs an Amazon Associate I earn from qualifying purchases. How to find ghosts with Alexa (and other scary skills), Comparing Roomba models: What you need to know, What to do if your Amazon Alexa app is not working, The best Alexa skills to use on your Amazon Echo in 2023. Until now if you . Say, "I'm home," to switch Guard to Home mode. Amazon has mysteriously withdrawn Alexas burglar-detecting Guard feature in the U.K. and paid compensation to customers who had enabled the feature. Scroll down the list of . in Away mode. If you have the latest version of the Alexa App, the feature should be available to you as long as you have at least one compatible Echo device an Echo, Echo Dot, Echo Plus, Echo Show, Echo Spot, or Echo Input. Now, when you say Alexa, Im leaving, Alexa will periodically turn your lights on and off. Its relatively simple to set up Alexa Guard, and the process only takes about three to five minutes, even if you decide to turn on all available features. Already have a favorite streaming service? Roborock S8 Pro Ultra review: for sparkling floors. and our Tap the Plus button for Dog barking sounds to investigate that feature. Each Guard alert will let you choose if youd like to Drop In on your Echo or not, so you have full control. Here's the short version: Open your Alexa app on your smartphone and click on the devices tab on the bottom toolbar. By buying through any of the links below I will earn commission at no extra cost to you :) Broadlink RM proUK: https://amzn.to/2KWoeuE US: https://amzn.to/2L4T019 Broadlink Blackbean:UK: http://amzn.to/2nFelnqUS: https://amzn.to/2M64D8tEcho Show UK: https://amzn.to/2mkYava US: https://amzn.to/2KZjFQR Echo 2nd Gen: UK: https://amzn.to/2Lpoy1Q US: https://amzn.to/2LhsXXO Echo Dot 2nd Gen: UK: https://amzn.to/2LdXXZ0 US: https://amzn.to/2uCtlpG Echo Plus UK: https://amzn.to/2LVWjIv US: https://amzn.to/2NmnpIT Echo Spot: UK: https://amzn.to/2LgWd0S US: https://amzn.to/2NlfMTi Buy a Harmony Hub: UK: https://amzn.to/2LYoGWm US: https://amzn.to/2uXOpI7Sentab Box (Android box): US: https://amzn.to/2OlcMYi Global: https://goo.gl/hLz3wu The Guard system will send you alerts and warnings if it detects any suspicious activities or sounds (footsteps, coughing, etc.). Amazon also offers Alexa Guard Plus, which costs $4.99 per month (about 3.50 / AU$6.50) or $49.99 per year (around 35 / AU$65), and builds on the standard version by listening for activity sounds such as footsteps as well as breaking glass and smoke alarms. If you dont have any connected smart lights, you probably wont see this option. Visit our corporate site (opens in new tab). "Unfortunately, Alexa Guard is not available in the UK and it should not have been possible for our customers in the UK to sign up. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. If you own an Amazon Echo, you can protect your home with a feature called Alexa Guard. From here, you can add additional features like extra lights, location data, or supplementary security systems. But did you know they can also act as a security guard for your home? And for those of you who use ADT Pulse, ADT Control, or Ring Alarm home security systems, Alexa Guard can automatically alert the security company if it detects the sound of broken glass or alarm tones. Once set up, before you leave the house, say Alexa, Im leaving to your Amazon Echo and Alexa Guard will be activated. Smoke alarms. You can sign up for Alexa Guard Plus in the Alexa app. we'll use this information to improve our online Help. Check out the best prices on offer right now. She can perform thousands of different tasks, including telling you about the news or weather. Google TV just got over 800 channels for free in the US, Siri is being left behind and Apple knows it, Respawn is committed to debugging Star Wars Jedi: Survivor, starting with this, The best tech tutorials and in-depth reviews, Try a single issue or save on a subscription, Issues delivered straight to your door or device. If you have an Amazon smart display in the same room you could also use the Echo Show as a home security camera and view a live feed from the smart displays camera from the Alexa app if you want to see whats happening in your home. 2. When you return, say, Alexa, Im home, and she will immediately switch Guard off for you. Amazon might be using Alexa to send you targeted ads. When you set Guard to Away mode, Alexa can: Send you Smart Alerts via notifications to your phone if an Echo device detects the sound of: Glass breaking. Step 6: Whenever you leave your home, say, Alexa, I am leaving, and she will turn on the Guard setting on your behalf. -, The Best Robot Pool Cleaners and Smart Water Monitors for 2023, Hey Google, Shut Up: Assistant Drops Verbal Confirmation on Some Devices, Google to End Support for Dropcam and Nest Secure Next Year, Vendor Bricks Smart Garage Door Controller to Fix Major Flaw, Addicted to Your iPhone or iPad? People who prefer more compact DIY security systems will be happy to know that Guard is also. Amazon has recentlybeen having a saleon some of its smart speakers. She's also an expertly-tuned speaker that can fill any room with immersive sound. An Amazon spokesperson told us: For a short period of time the Alexa Guard feature was available to our customers in the UK. Please select what best describes the information: Thanks! "This should not have been the case and we quickly fixed this issue. One is called Alexa Care Hub, which uses Alexa to keep families in touch in case of an emergency. View purchased books & apps, Your Subscriptions When detected, your Echo device will emit a siren sound to ward off potential intruders. If you prefer, you can use this screen to navigate to the Settings menu. Confirm your address at the Emergency Address screen. Fiendish emoji quiz is BACK and this time there are 25 big-name brands to guess so how many can you get right? Some Echo users claim to have received an email from Amazon that stated: "We are getting in touch regarding your sign-up for Alexa Guard on 27 July 2020. Deliver books, apps to your device, Digital Purchases Alexa asks you to confirm if this was the sound of glass breaking or an alarm. How to enable Alexa calling featureHow to enable any Amazon Alexa skill in the UK and EUHow to enable the Broadlink skill in the UKBy doing this you will be \"moving to the US\", this means that the next time you open Alexa's app you will see your US profile which is an empty clean slate, you have to add the skills and devices from scratch *BUT*, your UK profile stays intact, if you want to go back to your old skills and devices you can just switch back to your UK profile by following the end part of the video. We are getting in touch regarding your sign-up for Alexa Guard on 27 July 2020, an email to one customer reads. There was a false start over a year ago in the UK where Alexa Guard was made available for a couple of days and then withdrawn, but it seems to be back for me now. Make sure the switches for Smoke & CO Alarm Sounds and Glass Break are enabled, assuming you want Guard to alert you to the sound of either event. Another feature is called Alexa Guard, which introduces new listening and response features into Alexas daily duties. This can even be scheduled to start and stop at a set time every day using Alexa routines, or if your compatible video doorbell detects motion. Alexa Guard Plus will also sound a siren if it detects a noise inside, or play the sound of dogs barking if any compatible home security cameras detect motion outside your home. A limited selection of Alexa features are available on "International Version" Echo devices shipped from Amazon to eligible countries, and on eligible third-party Alexa devices. I spent seven years writing breaking news for CNET as one of the sites East Coast reporters. The system is designed to detect human noises instead of pets and household appliances, but its definitely not perfect. Heres how it works. Devices & Content Alexa Guard Plus (releasing later this year) is a paid version of the Alexa Guard feature that comes with its own unique benefits. How Do I Connect a Home Security System to Alexa Guard. Select 'Guard' to activate it. AMAZON has removed Alexas burglar-detecting Guard feature in the UK after accidentally offering it to users. "As Alexa Guard is not available in the UK, it has been removed from your account. Send you Smart Alerts via notifications to your phone if an Echo device detects the If that sounds good to you, were helping out with the best ways to get music stations with the Alexa voice assistant and what station skills you should try. Alexa responds to voice commands, and can talk back to you. Its relatively simple to set up Alexa Guard, and the process only takes about three to five minutes, even if you decide to turn on all available features. Alexa Guard is a feature on the smart speakers that listens for burglar alarms being set off or other signs of forced entry like breaking glass. What Adele's comeback pics REALLY mean - from jaw-dropping weight-loss reveal to 'sexy, exotic Bond girl' outfit. How do you enable it on your Alexa devices? Amazons smart assistant now handles a dedicated suite of home monitoring features. Heres how to get Alexa to guard your home: Step 1: Open the Alexa app (update if necessary). It can then alert the home owners via their Alexa app that there might be a break in happening. You can find her on several different devices, including Amazon's Echo speakers. Frustratingly, if youre not in the US, you cant use Guard just yet, but we did speak to Amazon and they told us internationalization of all of our products and services is incredibly important, and they are working hard to make all of the features and devices available everywhere our customers want them, so it sounds like it could be available globally in the near future). When this option is enabled, Alexa will send you notifications if your Echo detects certain soundslike smoke alarms or breaking glassand will then let you listen to any sounds that raised the red flag. When is t. Privacy Policy. Alexa Guard is compatible with the Amazon Echo, Echo Dot, Echo Show, and Echo Studio. Michael Bizzaco has been writing about and working with consumer tech for well over a decade, writing about everything from A/V components and smart home devices to encryption software, cloud backup platforms, search engine tools, and more. If you want your Echo to detect the sounds of smoke alarms or carbon monoxide detectors, you will need alarms capable of producing audible tones. In the message, shared on the Reddit forums, Amazon states: "We are getting in touch regarding your sign-up for Alexa Guard on 27 July 2020. Cookie Notice How exactly does Alexa Guard work? This compatibility also applies to those with the Ring security system. Select . SmartThings Station review: Is Matter worth your money? Alexa is designed around your voice. PCMag.com is a leading authority on technology, delivering lab-based, independent reviews of the latest products and services. Say a fire breaks out while youre cooking dinner. With our guide to all the Nest products, of course! Alexa Guard is a clever use of Amazons smart speakers, which listens for alarms or the sound of breaking glass, tipping off customers that there may be an emergency when they are away from home. Alexa can work in non-supported countries, but only under narrow . Voice assistants can be extremely useful, setting timers, providing the days news and weather and even controlling your smart home devices for you. This enhanced version of the service adds hands-free access to an Emergency Helpline, smart alerts about unexpected activity and other possible emergencies in your home, and will play certain sounds to deter potential intruders. It can then alert the home owners via their Alexa app that there might be a break in happening. When you purchase through links on our site, we may earn an affiliate commission. It can listen for sounds that indicate something dangerous might be going on in your home, and then alert you to tell you what it hears. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, , Digital Technology and Science Reporter, Alexa Guard is supposed to help you listen out for burglars, New Alexa Jammer stops Amazon speaker listening in on your private conversations, Amazon removes Alexa Guard burglar-detecting feature from UK users and offers financial compensation, Netflix is pushing ahead with its password crackdown but theres a secret way you can get around it, Billions of Android users warned to delete 19 apps right now criminals may be hiding on your phone, Millions missing out on cheaper Wi-Fi you could be saving around 200 a year, Twitter removes blue ticks from the Pope, Donald Trump, Beyonce and Ronaldo after they refused to pay Elon Musk's fee, People are just learning secret iPhone button unlocks life-changing perk youll use it all the time, Your toaster is in the WRONG place - three dangerous mistakes revealed, People are just realising iPhone has 'hidden screens' you've never seen find them in seconds, People are loving new iPhone trick that can stop your house from burning down switch it on today for free, Independent Press Standards Organisation (IPSO). "This was a technical issue which has been fixed. To enable the service, open the Alexa app on a smartphone. But Amazon threw in the towel on Halo before it got there. Alexa is an "intelligent" personal assistant built by Amazon. He has written for Digital Trends for over three years, covering entertainment content, A/V, and smarthome devices. Open your Alexa app. You can then play the recording to hear the sound. To set this up, connect and pair a compatible smart light or plug with your Echo. How to stop Amazon from listening to your Alexa recordings, How to hear and delete Alexa conversations. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. If you own any Echo speaker, including the fourth-generation Amazon Echo , Amazon Echo Dot , and Amazon Echo Show 10 , Alexa Guard. And, WhatsApp is said to be working on a new feature that could stop you receiving annoying notifications. Fancy grabbing yourself one of Amazons smart speakers or smart displays? TechRadar is part of Future US Inc, an international media group and leading digital publisher. Scan this QR code to download the app now. Tap OK and a confirmation screen tells you that Guard is set up and ready to use. Our expert industry analysis and practical solutions help you make better buying decisions and get more from technology. No matter where in the world you are, if you have a Ring video doorbell, its also possible to set your Amazon Echo speaker to automatically announce when motion is detected, or even play the sound of dogs barking in a bit to deter intruders. Go to 'Menu' and then click on 'Settings'. Tap the Learn More button to see an Amazon web page with further details on Guard Plus. You can then listen to the audio clip, or start an Alexa Drop In, which allows you to listen to your Amazon Smart speaker live if you want to hear whats going on in that room without returning home. You can even start talking into the speaker to scare off any intruders. Edit payment info, 1-Click Settings . New York, Hi, I live in the US and have a third gen echo dot, when i go to alexa guard in settings it just says learn more and not set up alexa guard, any help would be greatly appreciated. Overall, Alexa Guard requires a certain degree of evaluation and decisiveness on the part of the user. It's been over a year now and no sign of Alexa guard in the UK! Every notification you receive gives you the option to hear a playback of the recorded noise. Amazon has always wanted to have Alexa become the end-all and be-all assistant. Email us at tech@the-sun.co.uk, 2020 THE SUN, US, INC. ALL RIGHTS RESERVED | TERMS OF USE | PRIVACY | YOUR AD CHOICES | SITEMAP, , Digital Technology and Science Reporter, Alexa Guard is supposed to help you listen out for burglars, New Alexa Jammer stops Amazon speaker listening in on your private conversations, Amazon removes Alexa Guard burglar-detecting feature from UK users and offers financial compensation, Woman lists the 20 things you should discuss before getting married including what really counts as cheating, Casual Meghan Markle grins and chats to bakery staff in previously unseen photo released on her 39th birthday, The 5 everyday habits that could be harming your vagina - from showering to shaving, Supernanny viewers moved to tears as she begs stepdad not to beat boy, 10, mourning after his father died in a car crash. It seems that new Alexa features are slowing for UK owners of Alexa products, Alexa guard was one function I was really looking forward to but it seems we have been forgotten. Back in the Alexa app, go through each screen to set up Guard Plus. Opinions expressed by Forbes Contributors are their own. Unfortunately, Alexa Guard is not available in the U.K . This alone may not be worth paying for, but the feature we really think sets Alexa Guard Plus apart is the access to an emergency helpline that's available 24/7 and can be called simply by saying Alexa, call for help. This will put you through to trained agents from your Echo smart speaker or smart display that can dispatch the relevant emergency service, for example, police, the fire department, or an ambulance. From helping you stay organized, to keeping your family . This step is important as it will tell first responders where to go in the event of an emergency. A redesigned Halo service was due this fall with an AI-powered personal trainer, celebrity-led fitness classes, and even Apple Watch support. Maybe in another couple of years! How to Set Limits With Apple's Screen Time, Ready to Recycle? We have contacted the small number of customers in the U.K. who tried to access this feature to explain the situation., This is a BETA experience. Similarly, when you return home, say Alexa, Im home and Guard mode will be deactivated. If the far-field microphones hear one of those danger sounds, Alexa will notify you by sending you a 10-second clip of the sound. Alexa Guard now available in Canada. Step 2: Look for the Menu button in the upper left corner the three lines and select it. /r/AmazonEcho is a community centered around the Amazon Echo, or as we like to call her - Alexa. To see all content on The Sun, please use the Site Map. ADT Pulse or Control customers can choose to have ADT take action on their behalf in response to alerts. Alexa currently only works in English and German languages. It may be that the technology breaches intellectual property in the territory or that there are concerns about the E.U.s stricter data privacy regime. Alexa Guard Plus doesnt seem to be there. What is Amazon Alexa, and what can it do? Click on it for a . Some U.K. users are now starting to see Guard appearing in their Alexa app - Amazon support confirm it is available but they (and the help page) are suggesting it may be by email invite only, but those who have it didn't get an email, it just appeared. The Drop In feature lets you connect your phone directly to your Echo speaker so you can listen to any noises in your home in real-time. People are said to have received a 10 gift card if they had enabled the feature. I've been working for PCMag since early 2016 writing tutorials, how-to pieces, and other articles on consumer technology. Let us know in the comments We pay for your stories! Choose Settings at the bottom of the menu. Ring Protect Plus customers will also be happy to know that Alexa Guard Plus will be included in their Ring subscription for no additional charge. Read on to learn more. Because she's powered by artificial intelligence, Alexa is constantly getting smarter. and our Alexa Guard comes in two different flavors, the free version and Alexa Guard Plus. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Alexa Guard can arm your compatible system, as well as forward smart alerts to ADT when it detects a danger sound, like a smoke detector. Do you have a smart speaker? Terms of use. I am a consumer tech expert writing about Windows, PCs, laptops, Mac, broadband and more. Alexa Guard Plus provides hands-free calling to an emergency helpline, while Alexa . But she can do more complex things too, like ordering a pizza or arranging an Uber taxi pick-up. Select the gear icon to set your preferences. "This should not have been the case and we quickly fixed this issue. If Alexa Guard hears anything, the voice assistant will send an alert to the Alexa app on your smartphone, flagging to you something untoward is happening. Click "Set Up Guard." 4. The Drop In feature lets you connect your phone directly to your Echo speaker so you can listen to any noises in your home in real-time. An Amazon U.K. spokesperson said: For a short period of time the Alexa Guard feature was available to our customers in the U.K. "Unfortunately, Alexa Guard is not available in the UK and it should not have been possible for our customers in the UK to sign up. "As Alexa Guard is not available in the UK, it has been removed from your account. Either way, it seems U.K. customers arent going to be afforded the protection of Alexa Guard for the time being. For this one to work, however, youll need a motion-detecting indoor or outdoor camera. If any activity is detected, you can listen to the sound and drop in on your Alexa device to monitor for further noises. You can now activate Guard . Amazons Echos make fantastic music devices, thanks to designs that often focus on 360-degree sound and placement thats ideal for filling rooms with tunes, whether you like rocking out while cleaning house, holding a party, or creating ambiance at a business.

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why is alexa guard not available in the uk