Any ideas why this might be doing this. This may have been made obvious on another page, but how would I go about putting a button on a form? See here: https://serviceportal.io/using-events-communicate-widgets/. For example an approval widget I have created a comment text box and send button. if(item.id != IncNoti && item.id != ){. Well done. Am I missing something? You can put whatever you want in the script field but it should include current.setAbortAction(true);. thanks. Thanks Jason. how would i make it greyed out once clicked? I needed to make all variables on sc_task (Catalog Task) form read only. See the comments above by Rob Ballin. Keep it up. The resulting widget should look something like this: This is far from the complete solution,but will hopefully provide a good example to work off of. Additionally we are passing the hidden instance option color to make the button use the theme's primary color. If you need help, shoot me an email and I can show you an example. If its a variable, then youll need to use variables.u_review to refer to it. That worked great for the context menu. getDisplayValue ( 'cost_center' )); //--service portal }. From here we can select the categories where we want to display the respective catalog item to end user. This was just what I was looking for, thanks for sharing. No way that I know of currently. document.getElementById(popup_close_image).style.display = none; Using these core activities we can design the workflow. Yes, the script and condition will be the same no matter what task table you use it on. The link Find Here under Locking by role needs to be updated. Please give it a try and let me know how it goes. ve.select(img[src*=arrow]).each(function(img){ You can however do a Collection. Using Static Choice Input Variables. Not sure I can follow all the chats. I had put this into our environment and it was working great, but we have a form with checkboxes and list collectors and its showing them as editable, not read only. Article task helps you to hands on or practice on catalog item. Im trying to use the widget code that is in the following link, http://www.servicenowelite.com/blog/2017/5/12/service-portal-resolve-incident-button, but is not working. I think you need to use current.variables.location instead. The line to hide reference icons in the script you provided only targets a single element. If you want to use that method you should remove the variable editor on the form and change your business rule to only run on insert. on the onLoad? BACK button from my form I see that Variables is just text inserted into the Work Notes. if(current.u_active == true){ Copyright 2023 Kevin Custer. Hi Nathan, Thanks for code! Thanks!! Even though we have the condition statement, the business rule fires whenever any field on the item is changed. Is there any way to get the script to use the variable order from the catalog item to order the variables when writing using your script? }); Can u please help for html,css, client,server code on widget. More often than not however, if you are disabling variables at all, you are disabling them entirely or disabling them for a certain group of users. Hi, can you post the code you used for this? The workaround for this is to use the readOnly attribute instead for textarea elements. In my current role, the need has come up to do some pretty complex things on Service Catalog Items running on Service Portal. Article provides complete understanding of Script Include ServiceNow with Examples. change assigned to etc, that the date type variable will be wiped of data. I've updated the article. You can request it as an enhancement, but for the time being theres not much you can do other than make them readonly or hide them. This is just an example to get you started. This code could be used in a client script to get all of the button elements on a form, iterate through them, and remove any button on the form that doesnt have sysverb_update as the button ID value. You can see that the button is rendered using the button_text we passed in, and should navigate to the URL of the href option we passed in. Thanks to the great pioneers! Step 5: Manage search permissions. How to add a button asmodify Approver?(should refer to User table) in the catalog item form . while ago I helped to answer a forum posting for someone who was looking for a way to present catalog variables to an end-user on a Request Item form but restrict the editing of those variables. The solution is documented here. like if i just want to hide the Save as template .. Theres no way to do this as far as I know. Field Name: Description, Field type: Text Box2 Service Catalog In the above requirement (S. No 1) when user selects Laptop then below field will display to him which should be mandatory:Field name: RAM, Field Type: Dropdown250GB500GB1TB3 Service Catalog In the above requirement (S. No 1) when user selects Desktop then below field will display to him which should be mandatory:Field name: Screen Size, Field Type: Dropdown1415.61719 What is a Service Catalog ? I am trying to hide some button at the page level, like hidding the Printer icon that is on all our page? It also requires you to set access to each and every variable in the system individually. It might be possible, but its not very simple to do because you have to target those variables differently in the DOM. I think that going forward you might consider the Ticket Fields service portal widget instead. It scrolls just fine in Firefox but since IE is our company standard, Im kinda stuck! * | ACL in ServiceNow. I've updated the article. We can create ui policy for the respective catalog item from here only. With a little help from wattsj here http://community.service-now.com/forum/2498 I was able to get the items to order by the order value. . You could update the form widget to submit upon an event, and then trigger the event from your button widget. Thanks Nathan this worked like a champ! Or is my system merely broken? Can you please help. If the reference icon is displayed, the end user can click on it and drill into the records which may be confusing. The solution is documented here. You can set up an onLoad client script like this to accomplish it. It work exactly as I need. If you have further questions about this please post them on the forums since its not really pertinent to this article. ve.select(img[src*=reference_list.gifx], img[src*=small_calendar.gifx]).each(function(img){ Ive noticed that a standard g_form.setReadonly(date, true) greys out the value box, yet doesnt remove the calendar icon, allowing for dates to be changed at any point even after a read only function has been applied. I chose this method because it also works on multi-section forms where you may have multiple sets of the same buttons on a form. Oncelledit is not available as it is not required to as well. For example, sometimes what you think is a Boolean could be a String. Thanks for sharing! var items = $$(BUTTON).each(function(item){ It should look like this if everything went as planned: Looks like everything worked! function onLoad(){ The fact that the date fields dont retain their value doesnt really have anything to do with the script provided here. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. I know that this issue has been reported to Service-now before, but it probably wouldnt hurt to pile on to get the bug fixed. Can you let me know how you implemented hiding the button when state is not resolved, I am new to Service Portal and hence I am asking this noob question. Can I know how to create a custom button to create a new incident on portal ? img.hide(); item.hide(); But for process which contains conditions, approvals, email notifications, group approvals, to trigger other processes etc, workflow will be recommended options. Workflow can be created through graphical editor tool (Workflow editor). However, once I click the resolve button, the incident will resolve, my comments added etc, but the resolve button does not disappear until I refresh my browser.. can we make a field mandatory while using the Resolve Button. We just want to display a clean Request Item record with the variable values to the end user. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. The first options that I would consider in these situations is to simply modify the Condition field (for role-specific or other criteria) or the UI Action Visibility related list (for view-specific criteria) on the particular UI action that I wanted to remove from the users view. That worked wonderfully. var ve = $(variable_map).up(table); Any thoughts? Double check the values and make sure they are correct and of the correct type. Thanks for the information. At the time, I came up with a solution that worked, but that I really wasnt happy with. Im looking for the same thing. Each and every catalog have different categories. Article provided ServiceNow Development Training Practice Assignment Task of Service Request or Catalog Item. In Record producer form I have made field readonly, but its still showing me the calendar option. Below video will give you practical demonstration that how we can, Below are the steps to attach workflow in, There are lots of question comes in mind while creating. $$(img[id=view.cmn_department])[0].hide(); // reference varialbe to cmn_department table. It works great EXCEPT when the page renders, the top bar (where you right-click for context not sure what the formal name for that is) drops down and covers the top row of fields on the form. If the fields are being made mandatory by catalog UI policy, then the UI policy wouldnt be enforced on the standard forms anyway. g_form.setReadonly(variables.laptop_desktop, false); ServiceNow had a couple of bugs when setting fields read only that I had to account for in this code (one with no scrolling or copy/paste in multiline text variables and one with date variables being blanked out on save). I wanted to ask you what the difference is between using server.update() and server.get()? Thanks. Thanks! Heres a sample. Thats a great addition. For what its worth, Ive never seen a good reason to do this and it isnt something I would ever recommend. }); Hi, I need help, I have the following client script that I want to hide 3 options in the state field and the Resolve Incident button based on the severity field and if the person has the severity_manager role. We have separateUI policies option available for every catalog item. }); In fact, I have also extended it to change the text on one of the buttons so that ESS users see the same button with a different name. Thanks again! In this case, you can turn off the UI policy for variable type Macro with Label so the Question field is not mandatory. Nathan this is great! I dont have a way to do that currently. Catalog Items contain questions that gather information from users to create a record in a table. This example shows one way you could use the button ID value (as defined in the UI action Action name field). Even though there is only one reference variable of each type on the form, looping through the elements works rather than targeting the first element. BR helped me restrict write from the variables. Service-now allows you to add roles to any variable in the system for this purpose. You should just be able to use a standard g_form.setReadonly call to make that variable writable. Give the updated script a try. If you just need to disable one or two variables on a single item then this is probably the best scripting option. I created a Reopen Incident button and was able to hide it if the inc state isnt resolved. I would recommend not using the Mandatory checkbox on variables if you are though since it often ends up causing problems like this. Check any other scripts running against those forms. Hardware) Provide description and short description, want to display on Catalog Item. Step 1: Add a connector in the Microsoft 365 admin center. Very Simple, Robust, understandable and opens up the mind to more complex use cases on buttons in portal. https://community.servicenow.com/thread/277347. That just means the expression in your ng-hide is not returning true. First of many thanks for all the scripts. This is what worked: // remove reference icon from all variables referencing sys_user table I recently came across another forum posting where the poster wanted to do something similar. No problem. This works brilliantly, not saure how long it has been around for. I cant seem figure out the code to look at the comments box and stop the reopening if there isnt a comment. Click on New button. For information on their availability, see Variable support in various channels. Is there any way to write an Onchange script when any of these variables change ? You can also see that the variable's Question text is being displayed above the button, however this can be made non-mandatory with a UI Policy change. If you remove the Submit button from the form but you also want to remove the ability to submit using the context menu, is it possible? This is basically use to create the form fields. item.hide(); Thanks. //Remove any reference or calendar icons If the label preceded a text field or was used alone, the business rule aborted the update no matter what field on the form was changed. The server update is not getting done i.e, the particular incident is not getting resolved , even though gs.info is getting logged in log statement. You did such an amazing job. Would setting the service catalog property which initiates auditing of variables contribute to the problem? We tried to place this script in our eureka instance and is working great except for the HTML field type. This widget has an option schema that accepts the following instance options: href - The URL to link to when clicking the button; button_text - The text to be displayed on the button; Add the Widget to the Catalog Item Ive posted an updated script to fix it. This solution is very simple but often doesnt give you the type of flexibility that you need to restrict access to variables. function onSubmit () { alert ( g_form . Im trying to do the same thing and made some edits, but Im still having a bit of trouble. Ive just done some further testing, this works as Admin but the bottom 2 are not removed for anyone else. }); Is there any way of adapting the Read Only client script for the mobile UI. After removing quotes of TRUE,it worked for transform map too. You may also consider the Locking down variables by role without a script method described above. http://www.servicenowelite.com/blog/2017/5/12/service-portal-resolve-incident-button. How to submit a catalog item automatically?7. Keep it up. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. The Error I receive is: Server JavaScript error confirm is not defined. However, you may end up wanting to allow the user to maybe create some data via modal popup form, or view an image carousel while on a service request form you know, fancy stuff like that. Ive used the client script code provided and it is still resetting my date variables. https://servicenowguru.wpengine.com/scripting/client-scripts-scripting/mandatory-knowledge-search-ticket-creation/. A common feature requestfor Service Portal is to be able to add custom buttons to the sc_request or ticketpage similar to the way you couldadd UI actions to a form. This widget has an option schema that accepts the following instance options: Open the Executive Desktop catalog item, and create a new Variable with the following settings: Note: By default, the Question field is mandatory on pretty much all variables, but you probably don't want to show this when displaying a widget on a catalog form. I have noticed that if you have a date variable filled in and you make an update to the form i.e. If youve set it up as described, you should end up with the value recorded in work notes. We can create the variable set contain variable which will be common between catalog items.

Mater Dei Basketball Coach, St Catharines Standard Obituaries, Booker T Washington High School Website, Mark Kelley Blackhawks, Gigi Gaston Net Worth, Articles R