All rights reserved. We're here to help you 8am-10pm everyday. If you have a Ticket which covers more than one person, the claim for a refund must be made by all of those persons at the same time. In emergencies, we recommend that you call the helpline telephone number displayed on your Ticket. Is a london weekly or monthly travelcard worth it, Exams interfering with Camp America plans, being caught by using someone else's oyster card, Can someone help 2 19-year olds plan a 3 day trip :'). "Travelling by bus is really safe - we are still carrying out enhanced cleaning of shared surfaces; using a long-lasting antimicrobial protective coating which is certified to kill Covid - even between cleans; and our cleaners are still jumping on buses at key interchanges, town centres and bus stations. In all other circumstances, any amendment to an E-Ticket or M-Ticket will be made in accordance with Condition 3.5. Book tickets & track your coach anytime, anywhere. If you have paid a penalty charge and wish to appeal against the charge, please send your original Ticket, receipt for the penalty charge and a covering letter clearly explaining your grounds for appeal and any supporting evidence to: Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD. For those passengers seeking to travel in a wheelchair, we need to carry out the checks listed in our Wheelchair User Guidelines (available from our Assisted Travel Helpline or at https://www.nationalexpress.com/en/help/wheelchair-user-guidelines) to ensure that we are able to provide travel (the Requirements) and we also need to check that the wheelchair is powered by dry cell, or gel-type or lithium batteries only. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. Refunds can only be provided on refundable tickets or products. To do so, you must reserve a place on the particular Service at least 10 minutes in advance of that Services departure time through our website at My Account, at a coach station or through our Customer Service Centre. (e) Care of Luggage: Except for any Luggage stored in the hold of a Coach, you must also look after your Luggage and other items of property at all times during your Journey. Local Bus Services | NX Bus West Midlands Where such transport involves coach travel provided by third parties we recommend that you allow at least 90 minutes between the Service scheduled arrival time and the scheduled departure time of the third party coach. You will have the option of selecting a High Demand Service, where an option exists, as part of the online booking process and where such an option is selected, You acknowledge that the Journey on the High Demand Service is subject to the following conditions: (a) a High Demand Service will only stop at Stations and stopping points where there is sufficient demand and it may not stop at all of the same Stations and/or stopping points as a scheduled Service; (b)a High Demand Service may not be branded in National Express livery; (c) a High Demand Service may not have some or all of the following features: In order to help ensure the safety of our customers and staff, you must, until further notice, whenever travelling with National Express act in a way which is consistent with helping prevent the spread of Coronavirus (COVID-19) and current government guidance. (d) If you believe that the Ticket we have sent or issued does not meet the information you provided at the time of booking, please contact us immediately and, at least, within the timeframes set out in paragraph (e) below. "Could I also remind all our customers that since Tuesday 30 November 2021, its now mandatory to wear face coverings on all public transport, including buses, unless youre exempt, so please remember to bring one with you for your journey. Official University of Brighton 2022 Applicant Thread, Got Caught Bus date dodging but with a twist, University of Portsmouth Accommodation 2021. roundabout n then into bus lane during operation hours?? Mayor's urgent bus strikes plea to bus drivers & National Express West (c) If you purchase an M-Ticket, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and it is your responsibility to check at the time of receipt that the text message on your mobile phone screen shows the correct date and time for your Journey. And our buses open their doors every two minutes on average.". Open returns are not available on European journeys. Youll need the following: FreepostWest Midlands Rail Customer Relations. If you travel with a Ticket that has been spoiled, damaged or corrupted in any way, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. If these Conditions are inconsistent with any provisions of the EU Passenger Rights Regulations which apply to your Contract with us, the relevant provision of the EU Passenger Rights Regulations will apply and we shall meet our obligations in the relevant provision of the EU Passenger Rights Regulations. We may also refuse you travel. (c) We will not be liable to you in respect of prohibited items: If you take any prohibited items of property onto any Coach or into any Station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever, including our removal of such items. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. Your refund will be calculated from whichever is the later of: When you get a refund, your Swift card will be blocked. We may at our discretion replace your Ticket in such circumstances; provided that we can confirm that it is still valid and subject to Condition 6.3. Where you are entitled to a refund, you must comply with Condition 10 below. Buses will still run every 30 minutes between Hawkesley and Northfield. (a) Children under the age of three: Children who are under the age of three may travel for free, provided that they are accompanied by a full fare paying adult aged 16 or over. Additional infants aged 0-2 must be paid for. If you bought from westmidlandsrailway.co.uk, log in to your account and follow the instructions. We recommend that passengers requiring special assistance contact our Assisted Travel helpline at least 36 hours prior to departure of the applicable Service to give us time to arrange assistance for you. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. Except where Condition 2.3 provides otherwise, these Conditions and any Special Conditions applicable to your Ticket will apply to all Services operated by us. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends festivals which are offered from time to time in addition to our scheduled network; be the versions that form your contract with us. National Express West Midlands bus timetables and 2 routes to change There will also be a change in the 46 bus route which operates between Northfield and QE hospital. (xii) any items which, in our opinion or in the opinion of any driver of a Coach or National Express representative, emits an offensive odour regardless of packing or preservation methods. (b) Proof of matters: When making your claim for a refund, you must provide reasonable proof of your identity and proof of purchase of the Ticket. Services & timetables | NX Bus West Midlands To be able to pre-select a seat on a Service for which the select your seat option is available, you must have a valid Ticket for the Journey(s) you wish to pre-select a seat on and you may only pre-select a seat between the origin and destination points shown on your Ticket. Call one of these numbers for help: You can only get a refund on a Swift ticket if you register your card online. Failure to do so, may result in the full adult fare being charged. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision; (c) any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms; and. Customer Services - TicketingTransport for West Midlands16 Summer Lane, BirminghamB19 3SD. Only one Penalty Fare Notice Reference per appeal can be used. If you are allowed to make an amendment to your Ticket and you do so, then this shall constitute an amendment to our contract with you. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. However, any cancellation or requests for changes to Service reservations after the departure of the applicable Service shall be considered to be a cancellation of the Ticket and, in such event, you shall only be entitled to a refund of your Ticket where a refund is expressly permitted under Condition 10 of these Conditions or otherwise under any Special Conditions which apply to the Ticket. Different operators have different rules for refunds. We shall not be liable to you if you miss any Service as a result of your late arrival or your boarding at a different location, and we shall not be obliged to hold up any Service to wait for you, or to provide a place (or any reserved seat) on any other Service, if you miss a Service. The remedies listed above shall be your sole remedies in circumstances outlined in this Condition 9.2 and, except as provided in this Condition 9.2, we shall not be liable for any loss, damage, liability, cost or expense suffered or incurred by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us. National Express Timetables Subscribe to our email updates service below to receive the latest news from National Express Group. (j) Fraudulent refund claims: We shall not be obliged to process a refund where we have reason to believe that the claim for the refund is made fraudulently. (sms or chat based messages are not permissible). IP12 1BL. We may transfer our rights and obligations under these Conditions and any Special Conditions to any other person. (d) Fragile items: We only agree to carry fragile items if they are of reasonable size and securely packaged in order to not become damaged in the luggage hold, subject to space being available and any charges being paid if the items are excess or outsized items. Your personal data will be processed in accordance with our customer and passenger privacy notice available at www.nationalexpress.com/en/help/privacy-centre. (a) Food and drink: You are more than welcome to bring your own drinks (with a lid, if they are hot) and cold food. Helping with your journeys where we can 8am-10pm every day. "We know how important ventilation is in the fight against covid-19 - buses leave the depots with windows open to keep fresh air flowing through the bus. We are adding in buses and drivers to improve reliability, especially at school times. If we do agree to replace your Ticket, we may charge you a reasonable administration fee for doing so. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. (c) Paid Tickets: You are only entitled to a refund if you have paid for the Ticket which is being refunded. Book a hotel with Holidays by National Express, https://www.nationalexpress.com/en/help/wheelchair-user-guidelines, www.nationalexpress.com/en/help/privacy-centre, www.nationalexpress.com/en/help/tickets/open-returns, at the time(s) as is/are stated on the Ticket or in the Special Conditions which apply to the Ticket; or. Call our team For timetable information and general enquiries call our contact centre on: 0121 254 7272 Lines are open Monday to Friday, 8am - 6pm. Customers will be permitted to pool their individual allowances if they are travelling in a group or as a family, but they must be travelling on the same Ticket. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. This also applies to passengers travelling in wheelchairs. However, if you wish to book travel on the day or otherwise within 36 hours of travel we will make reasonable efforts to arrange assistance on the day or within any advance notice period provided. Any claims in respect of damaged Luggage or other items of property must be received by us as soon as possible after the date you discover the damage to the Luggage or other items of property and, in any case, within 28 days of the date of your Journey. Apply for the refund at the ticket office where you bought your season ticket. Group net zero target for Scope 1 and 2 emissions. Tickets & Prices | NX Bus West Midlands Tickets & prices Find the best ticket for you Home Tickets & prices Tickets & prices Adult bus passes & travelcards Flexible tickets Single trips & day tickets Under 18 & Term Plus Student bus pass Seniors travel free Ticket offers Kids travel for 1 at weekends and off-peak 2 adult add on at weekends If you cancel your Ticket for your Journey(s) where you have pre-selected a seat or if you cancel your pre-selected seat, the seat reservation fee shall not be refunded (irrespective of whether or not your Ticket is refundable pursuant to the applicable Special Conditions). Each of these Conditions, and Special Conditions which apply to your Ticket, shall be separate and severable. We will not be liable for any additional costs or losses you may incur as a result of you missing the departure of the Coach. with no other time(s) specified thereon) three months from the date of outward travel. (b) If you wish to join your Service at a different location than your start point and you have not amended your Ticket in accordance with these Conditions you will be required to purchase a new Ticket for the Service, subject to space being available on the Service from the different start point to the finish point. Therapeutic Times with Persephone and Pals! (a) You may not board or leave a Service except at the start, or finish, point of your Journey, save for any mid Journey breaks and ill health breaks permitted under Conditions 6.10 above or Condition 6.12 below, or unless permitted by Condition 6.11(c) below. Subscribe to our daily newsletter! As always you can unsubscribe at any time. This fee shall vary depending on the seat selected and the applicable Service, but you will be told what the fee is for your pre-selected seat prior to completing your purchase and therefore you can change your mind at any time prior to completing your purchase. West Midlands National Express bus drivers vote to accept 16.2% pay Unaccompanied children will not be carried. However, if you are a passenger wishing to travel in your wheelchair and you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. Traffic fines and penalties | Your Options | West Midlands Police It is not their Birthday !! (a) Left Luggage: If you leave behind any of your Luggage or other items of property on a Coach, you should notify us as soon as possible and in any event within 24 hours of the end of your journey by calling us on 03717 818181. (d) Fee for selecting a seat: There may be a fee for pre-selecting a seat. To see a list of accessible coach routes please clickhere. (a) Travel permitted by your Ticket: Your Ticket permits you to make the Journeys and travel on the Services stated on the Ticket, subject to any restrictions or conditions (such as dates, days of the week, and times within a day on which you may travel) set out on the Ticket or in any Special Conditions applicable to the Ticket. We will not be obliged to carry any Luggage which has not been properly labelled. You will be responsible for the cost of returning any Tickets to us. We will not be obliged to carry any Luggage which has not been properly packed. (d) Proof of age: Evidence of the age of a child or young person who is due to travel or is travelling may . (b) a service operated by us as a subcontractor for a Third Party Provider but under our name and branding, where a certain proportion of the seats on that service are allocated to the Third Party Providers customers. These Conditions tell you who we are, how we will provide services to you, how and when you and/or we may change or end the contract between us, what to do if there is a problem and other important information. 87(National Express West Midlands) The first stop of the 87 bus route is Dudley Bus Station (Stand C) and the last stop is Colmore Row (Stop Sh1). (d) Fee for left or lost Luggage or other items of property: We may charge you a reasonable administration and/or repatriation fee for the storage and return of your left or lost Luggage or other items of property. Replies. We are not obliged to carry any of the following items, and you may not bring them onto any Coach or into any Station without our permission: (i)weapons (other than recognised articles of faith which must be sheathed, secured and worn underneath clothing at all times). What can I do regarding this bus fine? - The Student Room You can pay your fixed penalty notice here or by calling the national payment line on 0300 1231 481. We will only be liable for any loss of or damage to your Luggage or other items of property caused by our failure to use such reasonable care and such liability will be subject to Condition 9.4. We will check your Swift card, refund you for your new ticket and send you a new Swift card in the post. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. We request that assistance dogs or animals wear a safety harness or are placed in a pet carrier that can fit on a seat when on board the Coach which shall be attached to the seatbelt of a spare seat. We will carry you and your permitted Luggage on the Service permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket and, except where your Ticket permits travel on a specific Service, subject to availability of a seat on the Service on which you wish to travel. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. (d) Other border requirements: You are advised that when crossing any borders or check-points, further requirements may be applied by the countries you are leaving or entering. This year's appeal is bigger and better than ever - because we have teamed up with our partners at #Toys4Birmingham, including Thrive Together Birmingham, the Birmingham Playcare Network, the Edgbaston Foundation and Birmingham Forward Steps. X4 (Birmingham) is operational during everyday. (b) Cancelling or changing reservations for a particular Service: Where permitted by any Special Conditions which apply to your Ticket, you may cancel or change your reservation for a particular Service by giving notice to us at a coach station or through our customer Service Centre within the time specified in the Special Conditions applicable to your Ticket. You may only make amendments to your Ticket if such amendments are permitted by the Special Conditions which apply to your Ticket and only then if you follow the process specified in those Special Conditions, including complying with any time limits and/or paying any additional fee payable. Copyright The Student Room 2023 all rights reserved. Conditions of carriage | NX Bus West Midlands Likes. (b) Travel in a Coach seat: For passengers who can transfer from their wheelchair to the Coach seat, we can transport lightweight manual wheelchairs where they can be safely stowed in the luggage hold of the Coach, which will be the case where they can be folded down and weigh less than 20kgs. where a certain proportion of the seats on a service are allocated to the third partys customers)); Ticket means any ticket, including E-Tickets and M-Tickets, issued by us, or on our behalf, which evidences our agreement to carry or arrange for the carriage of any person on a Service; Ticket Machine means a ticket machine which is located at one of our National Express Stations or outlets which can be used to purchase a Ticket or print off a Ticket that has already been purchased; we, us and our refers to National Express Limited, a company registered in England and Wales, with registered number 00232767, and whose registered office is at National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD, trading under the following trade name: National Express; Working Day means a day, other than a Saturday, Sunday or bank holiday, on which the clearing banks in England and Wales are open to the public for the transaction of ordinary business; you means the person purchasing a Ticket or for whom a Ticket was purchased, or any person who travels on a Service with or without a Ticket. For the avoidance of doubt, making a claim for a refund does not guarantee that we will issue a refund, as refunds are only payable in the circumstances described in Condition 10.1 above. Please select your passenger type first and then add your coachcards. Make an Appeal - Penalty Services National Express is the market leader in the West Midlands . You may still use the toilet facilities onboard the Coach but must refit your seatbelt immediately upon returning to your seat. Our drivers and staff are unable to dismantle or reassemble mobility scooters. Corporate governance policy. We are not a party to any such contractual relationship. Now you can save on days out across the West Midlands with our local buses. National Express West Midlands is changing its timetables from Sunday, December 5. Conditions of carriage. (d) Other action: The actions we may take in respect of persons travelling without a valid Ticket set out in this Condition 6 are not exclusive and we reserve the right to take any other action we consider appropriate, including prosecuting any person travelling without a valid Ticket or reporting the incident to the police for investigation or prosecution. You must allow plenty of time for a Service to arrive in time to connect with any of our other Services or services provided by third parties. Lines open 8am-10pm 7 days a week. and our selected partners, click 'Accept all cookies'. (b) Tampered with Tickets: We will not be obliged to replace your Ticket if it is tampered with (including by any information on it being altered or obscured in a way we consider is, or is likely to be, deliberate). 76 Route: Schedules, Stops & Maps - Kings Heath (Updated) If we change your Service after you booked your Ticket and pre-selected your seat, you will have the opportunity to select a seat on the new Service provided that the select your seat option is available on the new Service. An absolute maximum of three chargeable items of Luggage may be taken in the hold (maximum 5 overall) subject always to space being available and the charges having been paid and our agreement to carry the same. (i) You may store luggage in the hold of the coach, free of charge, 1 large suitcase or rucksack each measuring no more than 75cm x50cm x32cm and weighing no more than 20 kg. (b) Cancellation before Service has begun: If we cancel or withdraw a Service before it has commenced, and you do have a place reserved on it, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, or other mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. National Express is the largest operator of scheduled coach services in the UK, operating high frequency services across the country using our fleet of iconic white coaches. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. Commuters, students, schoolchildren, shoppers, people needing to get to hospital and medical appointments and others could struggle getting to where they need to be.

Which Portland Neighborhood Should I Live In Quiz, Articles N