See Recovery options in Windows 10 for more information. USB thumb drive selection. I can use your ISO file for now but it would be a huge help if you could explain how to make a bootable iso from the original files or an already created bootable pendrive so I can do it on my own when/if an update is released. The Microsoft Surface Data Eraser script detects the storage devices that are present in your Surface device and displays the details of the native storage device. Upgradujte na Microsoft Edge, abyste mohli vyuvat nejnovj funkce, aktualizace zabezpeen a technickou podporu. To remove data from a Surface device without removing the Windows operating system, you can use the Reset your PC function. Decommission a Surface device from corporate or organizational use. Create a Surface Data Eraser drive, and then start the device from that drive. Prepare a Surface device to be sent for repair. Support for Surface Pro 9, Surface Laptop 5, and Surface Studio 2+. You experience the following symptoms on some Surface devices that have the 1TB drive configuration: Diskpart shows two 512 GB drives instead of a single 1 TB drive. There are also tools like Partition Wizard Bootable CD/USB to partition and delete data from unbootable PCs. Run the DataEraserSetup.msi installation file that you downloaded from the Microsoft Download Center. But you want to create iso file correct . Figure 6. Microsoft Surface Data Eraser uses the NVM Express (NVMe) format command to erase data as authorized in NIST Special Publication 800-88 Revision 1. The utilit. clean Turn off your Surface device. Figure 2. tried using the Microsoft Surface Data Eraserto wipe and rebuild the partitions first? The Microsoft Surface Data Eraser USB drive creation tool is unable to run on Windows 10 S. To wipe a Surface Laptop running Windows 10 S, you must first create the Microsoft Surface Data Eraser USB drive on another computer with Windows 10/11 Pro or Windows 10/11 Enterprise. Thank you. Step 2:Next, you need to prepare the Surface device to boot from USB. As to the partitions, you need to delete all of them during the install and the installation will recreate them. Separate option for 2021 and support for newer devices including Surface Laptop Studio, Surface Pro 8, and Surface Go 3. 1. Select Complete to finish the USB creation process, as shown in Figure 5. However, feel free to re-open if you have additional questions, comments or suggestions to help improve the contents of this documentation. Confirm USB drive of at least 4 GB is connected. Select Build to begin the Microsoft Surface Data Eraser USB creation process, as shown in Figure 1. Tried imgburn but I don't know which boot files are required, @jaxne . I can get it to boot into a USB clean install of windows 10, but its not recognizing any drives. How to create a Microsoft Surface Data Eraser USB stick, How to use a Microsoft Surface Data Eraser USB stick, Protecting your data if you send your Surface in for service, NIST Special Publication 800-88 Revision 1, Surface Pro Model 1796 and Surface Laptop 1TB display two drives, Windows 10 Pro and Enterprise on Surface Hub 2. Figure 4. Can I buy an SSD from Microsoft and install it myself? Select Continue. @jaxne : There is a chance that the downloaded file itself could be damaged or that the extraction process failed due to a read/write error (out of space or virtual memory). Cannot retrieve contributors at this time. If your Surface continues to fail during this process, it is passed to the repair line to remove any faults. Does Microsoft have software I can use to help me wipe data from my Surface before I send it in? boot the Windows into safe mode and then try to bootable usb media. [LOG[## Possible Cause: Missing Storage Driver. Find out how the Microsoft Surface Data Eraser tool can help you securely wipe data from your Surface devices. https://1drv.ms/u/s!AmZoRRusRV59pWIFnpHuyM7klxFe?e=dWxkwa, @DanRev0519 . This version of Microsoft Surface Data Eraser adds support for the following: This version of Microsoft Surface Data Eraser adds support for Surface Pro with LTE Advanced. Press and release the power button. Will I be notified when my Surface has been through the wiping process? There's not information online I can find on this either. Surface Data Eraser on Surface Studio and Surface Studio 2 can take up to 6 minutes to boot into WinPE before disk erasure can occur. If you can turn on your Surface, Microsoft recommends that you back up the data valuable to you before sending your Surface device to a Microsoft Service Center. A Microsoft Surface Data Eraser USB stick requires only the ability to boot from USB. To boot a Surface device that has been wiped with Microsoft Surface Data Eraser, you will first need to reinstall the Windows operating system. chkdsk C: /f /r /b /x /v [LOG[FAILURE ( 7711 ): Disk OSDDiskIndex(0) can not be found! Tool doesn't format USB drive. To continue, press Y (this action runs Microsoft Surface Data Eraser and removes all data from the storage device) or press N (this action shuts down the device without removing data). and rerty it. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Architecture re-design to reduce the need to update with new product releases, Notification available for new tool updates, Surface Pro 7, Surface Pro X, and Surface Laptop 3, Extra storage devices (drives) for Surface Pro and Surface Laptop devices. d. Release the Volume Down button. When you run Surface Data Eraser on the Surface Data Eraser USB drive, a log file is generated in the SurfaceDataEraserLogs folder. If your device does not boot to USB using these steps, you may need to turn on the Enable Alternate Boot Sequence option in Surface UEFI. On our PC, it took less than 2 minutes. Any additional suggestions would be great. For more info, see How to prepare your Surface for service. Required fields are marked *. NOTE: The download page lists other tools for the Surface device as well. What does the BIOS setup show? https://1drv.ms/u/s!AmZoRRusRV59pWIFnpHuyM7klxFe?e=dWxkwa. Step 2: Next, you need to prepare the Surface device to boot from USB. @RAJU2529 yes correct. To wipe a Surface Laptop running Windows 10 S, you must first create the Microsoft Surface Data Eraser USB drive on another computer with Windows 10/11 Pro or Windows 10/11 Enterprise. Securely Wiping a Microsoft Surface using the Microsoft Surface Data Eraser Find out how the Microsoft Surface Data Eraser tool can help you securely wipe data from your Surface devices. Then your Surface is sent back to the service center technician to have the data removed. To continue, press Y (this action runs Microsoft Surface Data Eraser and removes all data from the storage device) or press N (this action shuts down the device without removing data). I'll copy the contents manually over to it and see if I can get it to boot on the Surface to wipe it. Your email address will not be published. Surface Data Eraser on Surface Studio and Surface Studio 2 can take up to 6 minutes to boot into WinPE before disk erasure can occur. For more information, please see our Boot your Surface device from the Microsoft Surface Data Eraser USB stick. @jaxne. Can I remove it, or can I have Microsoft remove it and send it to me to ensure I always maintain ownership of the data? We have gone through our first lifecycle of Surfaces in our environment and removing he drives before disposal is not that simple of a proposition. @jans-at .You already created bootable pendrive. You must accept the license terms to continue. When you deploy Windows on a some Surface devices that have 1TB drive configuration, you may encounter errors or other issues that concern locatingthe DISK0. To boot your device from the USB stick follow these steps: a. my surface book 2 is stuck at windows logo (is it called boot loop?). Then got to a point that says. CRITICAL ERROR: Unable to properly mount the USB. privacy statement. Just don't want to waste hours trying to format this Surface Go tablet to send it in for repair. And if you try a Linux Distro such ashttps://linuxmint.com/ Opens a new windowthen it will be able to install because Linux comes with all the drivers you are likely to need. The drive you select will be formatted and any existing data on this drive will be lost. Choose x64 (for 2021+ devices only) for 2021 or newer devices, choose x64 for 2020 and older devices or ARM64 for Surface Pro X from the Architecture Selection page, as shown Figure-3. https://drive.google.com/file/d/1-90wbQ0uqBUq_RhsKjS3OwqoQsN6Gb0-/view?usp=sharing. Read the software license terms, and then close the Notepad file. This version of Surface Data Eraser includes: This version of Surface Data Eraser includes bug fixes and adds support for: This version of Surface Data Eraser adds support for: This version of Surface Data Eraser is compiled for x86 and adds support for the following devices: This version of Surface Data Eraser includes bug fixes. Filed Under: Windows 10 Tagged: Bootable USB, Surface. Any section you choose will open to show you more info. Surface devices that are impacted by this issue: Surface Pro (5th gen) 1TB drive configuration, Surface Laptop (1st Gen) 1TB drive configuration, The following Surface Devices with 1TB drive configuration use a single SSD and are not impacted by this issue. Partition to be erased is displayed in Microsoft Surface Data Eraser. Can I send the faulty SSD by itself for a replacement or upgrade? Any section you choose will open to show you more info. Cookie Notice [!NOTE] Complete the Microsoft Surface Data Eraser USB creation process. I will try the surface data eraser tool and see if it helps. Surface Data Eraser v3.2.45.0 and above can be used to restore Surface Pro or Surface Laptop devices with the 1TB storage option in the scenario that the device shows two separate 512GB volumes or encounters errors when attempting to deploy or install Windows 10. Boot your Surface device from the Microsoft Surface Data Eraser USB stick. Continue to hold the volume-up button. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Run the DataEraserSetup.msi installation file that you downloaded from the Microsoft Download Center. I was told I can try to delete partitions but idk if its an SSD issue and idk what the right call is.. c. Press and release the Power button. Accept or decline the software license terms by typing Accept or Decline. d. Release the Volume Down button. using windows 10 adk and winpe adds on files. Select Yes to continue erasing data on the Surface device. I was rightfully called out for Most likely the SSD is fine. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. insert USB 4gb pendrive into usb port. [!TIP] Before you begin these steps, ensure that you have a USB 3.0 stick that is 4 GB or larger connected to the computer. [LOG[################################################]LOG]!> My work desktop (which works fine extracting files), and two different laptops. Privacy Policy. i uploaded iso in RAR format file to one drive storage, first download from below sharing link and unrar using WINRAR or 7-ZIP software and create USB bootable pen drive using Rufus software. Partition to be erased is displayed in Microsoft Surface Data Eraser. "We couldn't find any drives. The Surface Data Eraser tool rejoins the two drives into a single storage-spaces drive. Windows Explorer shows two 512 GB drives instead of single 1 TB drive. Figure 6. The Surface Data Eraser can be used on Surfaces running Windows 10, Windows 8/8.1, and Windows 7. The Microsoft Surface Data Eraser tool will delete all data, including Windows operating system files required to boot the device, in a secure and unrecoverable way. Boot your Surface device from the Microsoft Surface Data Eraser USB stick. For example, if you are using Microsoft Deployment Toolkit, you can change your task sequence "Format and Partition Disk (UEFI)" step to change Disk Number to 2, or change the Disk Number to3if a SD Card is present. I can pick up one that says it's 3.0 for sure and try that too. This thumb drive is now ready to be inserted into a Surface device, booted from, and wipe any data on the device. This version of Microsoft Surface Data Eraser adds support for the following devices: [!NOTE] diskpart Figure 1. d. Multiple Surface Pro 4 Not booting to Microsoft Surface Data Eraser If you pressed Y in step 6, due to the destructive nature of the data erasure process, another dialog box is displayed to confirm your choice. You can't even buy a 4GB USB drive anymore, the minimum now is 16GB from a Best Buy retail store. 4. Reimage devices containing sensitive data. Before you begin these steps, ensure that you have a USB 3.0 stick that is 4 GB or larger connected to the computer. To boot your device from the USB stick follow these steps: a. I suspect a bad hard drive but its out of warranty so I'm hoping to find a fix. Support for Surface Pro 9, Surface Laptop 5, and Surface Studio 2+. c. Press and release the Power button. Right now it doesn't even boot up due to some boot record issue. after extracting copy all the contents of "usbimage" to the Root of the usb pendrive say F:\, method 2 [LOG[################################################]LOG]!> Surface pro 4 can't find it's own hard drive - Microsoft Community @jaxne we will close this issue. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Start the formatting process, show 5% and then after about 20-30 seconds Failure message. Doesn't show anything besides settings toggles. No need to physically destroy the storage unless you have some high compliance requirement that demands it. Storage spaces drives are virtual, so they are listed after physical drives. files.zip, then copy both files Oscdimg.exe and MakeWinPEMedia.cmd to this location C:\Windows\System32, type below line in CMD with admin rights By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. b. [!TIP] Select Yes to continue erasing data on the Surface device. Reset Data Usage: Tool To Reset Network Data Usage In Windows 10, View The Data Windows 10 Is Sending To Microsoft, Delete Synced Settings Data From Microsoft Account In Windows 10, Check If Microsoft Is Collecting Diagnostics Data From Windows 10 PC, Microsoft Surface Pro 3 vs Pro 2 Specs Comparison, Fix Microsoft Office 2010/2013 Issues With This Tool, How To Automatically Delete Old Files From Recycle Bin In Windows 10/11, 3 Ways To Disable Automatic Driver Updates In Windows 11, How To Restore Personal Folders (Downloads & Documents) To Default Locations In Windows 10/11, How To Make Bing Search Default In Microsoft Edge, How To Hide Edge Sidebar On Windows 10/11 PC & Mac, How To Change Mouse Cursor/Pointer Color In Windows 10/11, How To Make Mouse Cursor/Pointer Bigger In Windows 10/11. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Does Microsoft have an option to physically destroy the hard drive/storage media to ensure it cant be reused? After you create a Microsoft Surface Data Eraser USB stick, you can boot a supported Surface device from the USB stick by following this procedure: Surface Data Eraser on Surface Studio and Surface Studio 2 can take up to 6 minutes to boot into WinPE before disk erasure can occur. Select device architecture"::: Select the USB drive of your choice from the USB Thumb Drive Selection page as shown in Figure 4, and then select Start to begin the USB creation process. This version of Microsoft Surface Data Eraser adds support for the following devices: Surface Data Eraser v3.2.45.0 and above can be used to restore Surface Pro or Surface Laptop devices with the 1TB storage option in the scenario that the device shows two separate 512GB volumes or encounters errors when attempting to deploy or install Windows 10. Turn off your Surface device. Microsoft doesnt have physical destruction capabilities. Select Build to begin the Microsoft Surface Data Eraser USB creation process, as shown in Figure 1. Linux gparted and check the SMART values of your SSD". To boot a Surface device that has been wiped with Microsoft Surface Data Eraser, you will first need to reinstall the Windows operating system. first, create a new folder in C:\ partition Is it the size of the drive? Begin the Microsoft Surface Data Eraser tool. Architecture re-design to reduce the need to update with new product releases, Notification available for new tool updates, Surface Pro 7, Surface Pro X, and Surface Laptop 3, Extra storage devices (drives) for Surface Pro and Surface Laptop devices. The Microsoft Surface Data Eraser tool will delete all data, including Windows operating system files required to boot the device, in a secure and unrecoverable way. Select Continue. and our Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button. Surface Data Eraser - Unknown disk drive manufacturer @jans-at Today just now i successfully created a bootable iso file for 64bit. Microsoft Surface Data Eraser is periodically updated by Microsoft. I would recommend testing if there is a problem extracting any other files, like ZIP files, RAR files and others, on the computer where this tool fails. To continue, press Y (this action runs Microsoft Surface Data Eraser and removes all data from the storage device) or press N (this action shuts down the device without removing data). also need to make sure that you've turned off secure boot for the Surface Pro 4 or it will never boot from a third party bootable USB or .ISO image. Reimage devices containing sensitive data. 3. I've tried installing this Microsoft Drive Eraser tool on two different computers. Unable to power down Precision using power button? Tap or click OK when the format is complete. Please remove and reconnect the USB drive and then Yes or No to retry: (Yes|No): I've tried two different USB drives. boot the Windows into normal mode and use Dal informace o Internet Exploreru a Microsoft Edgi, Protecting your data if you send your Surface in for service, NIST Special Publication 800-88 Revision 1, Surface Pro Model 1796 and Surface Laptop 1TB display two drives, Windows 10 Pro and Enterprise on Surface Hub 2. ]LOG]!> a have a problem of formattin using eraser tool. Step 5: The tool automatically shows your USB drive. Just fails after 5% bar, devices/surface/microsoft-surface-data-eraser.md, https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser, https://drive.google.com/file/d/1-90wbQ0uqBUq_RhsKjS3OwqoQsN6Gb0-/view?usp=sharing, https://1drv.ms/u/s!AmZoRRusRV59pWA6JRKo8QkUwQE3?e=bT1yuD, https://1drv.ms/u/s!AmZoRRusRV59pWIFnpHuyM7klxFe?e=dWxkwa, https://1drv.ms/u/s!AmZoRRusRV59tiVtKmuA3opMI-aV?e=Pjry1Z, https://drive.google.com/file/d/1svQJHtMfh-krQt9DNvyUg07m_MRhxBbj/view?usp=sharing, https://1drv.ms/u/s!AmZoRRusRV59tiYmA7NIevbMlxZC?e=fksi89, https://github.com/notifications/unsubscribe-auth/A7HLH7T73IZFJES45XR455DXCU5F7ANCNFSM4HZO5FEQ, Version Independent ID: 725c2d4a-5397-6c67-7605-93a8cd40cf08. This topic has been locked by an administrator and is no longer open for commenting. You are unable to use the GUI to create a new partition or drive. If you need to back up your data before service, you can connect with one of our Surface advocates to learn about other options for backing up your data. i uploaded iso in RAR format file to one drive storage, first download from below sharing link and unrar using WINRAR or 7-ZIP software and create USB bootable pen drive using Rufus software. Can I ask you for a quick explanation/guide on how you created the image (be it Windows or Linux). Also, this site is intended to help improve the quality of the technical documentation of Microsoft Docs through user contributions and feedback. Confirm USB drive of at least 4 GB is connected. For information about the changes provided in each new version, see the following notes: This version of Surface Data Eraser includes bug fixes. Press and hold the Volume Down button. I tried surface data eraser but I get an error message that "no disk drive found". If you pressed Y in step 6, due to the destructive nature of the data erasure process, another dialog box is displayed to confirm your choice. Turn off your Surface device. Bonus Flashback: April 28, 1998: Spacelab astronauts wake up to "Take a Chance on Me" by Abba (Read more Last Spark of the month. You could also use the Linux gparted and check the SMART values of your SSD which will give you confidence. This version of Microsoft Surface Data Eraser adds support for the following: This version of Microsoft Surface Data Eraser adds support for Surface Pro with LTE Advanced. Turn off your Surface. Note This means that Microsoft Deployment Task Sequence is specific to these kinds of devices and cannot be used with other devices. Even though the Microsoft Surface Data Eraser tool is compatible with Windows in S mode, you wont be able to create the USB stick on Windows 10/11 S. The Microsoft Surface Data Eraser tool is a custom tool for Surface devices running Windows 10/11. The Microsoft or Surface logo appears on your screen. I run the tool and it was detected that Pendrive Successfully , and i followed onscreen instructions. Two hours before I created the bootable iso file. And you can use Seagate tools which works with all makes of drive and provides a USB stick to check drives,https://www.seagate.com/gb/en/support/downloads/seatools/ Opens a new window. Does my Surface use removable media to store data? Accept or decline the software license terms by typing Accept or Decline. Some scenarios where Microsoft Surface Data Eraser can be helpful include: After the creation tool is installed, follow these steps to create a Microsoft Surface Data Eraser USB stick. b. Figure 6. When I go to build on the USB thumb drive it fails after 5%. Prepare a Surface device to be sent for repair. Getting frustrated with this Surface unit. The tool comes in handy when you Surface is not booting, and you want to send it to service. active When the Congratulations screen is displayed, you can eject and remove the thumb drive. If it's not working on 3 different computers, 3 different USB drives something isn't working right or was tested before releasing this latest version. https://drive.google.com/file/d/1-90wbQ0uqBUq_RhsKjS3OwqoQsN6Gb0-/view?usp=sharing. Tool doesn't format USB drive. Just fails after 5% bar #4124 - Github Some scenarios where Microsoft Surface Data Eraser can be helpful include: After the creation tool is installed, follow these steps to create a Microsoft Surface Data Eraser USB stick. The BMR image can be downloaded and installed, or a custom image can be deployed. How will my data be removed from the hard drive at the service center? This version lists it as v3.7.137.0 -- The change log on the info page https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser only goes to 3.2.78.0 what happened in between those versions?

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