On 14 May 2020, the resident contacted the landlord to report further instances of loud music and banging early in the morning. This report is not an exhaustive description of all the events that have occurred in relation to this case, but an outline of the key issues as a background to the investigations findings. If it's noise from a factory or business, the penalty can be up to 20,000. The landlord assured the resident that a great deal of effort was involved in resolving the issues and the case was overseen at a senior level. Rather, the Ombudsman seeks to establish whether a landlord has responded reasonably to reports made to it that are its responsibility to address and whether it acted in accordance with its relevant policies and procedures. Save time, and do it online . It is always better if neighbours can resolve their problems informally, and many noise (and other) problems can be resolved this way. Dont worry we wont send you spam or share your email address with anyone. You have rejected additional cookies. It asserted that it had appropriately arranged for the resident to meet with his neighbour to discuss the issue. The landlord stated that it had checked its own records and spoken to other residents to ascertain if any corroborating noise reports could be found. The document detailed the reasons for the referral as due to allegations of anti-social behaviour from residents. On 12 August 2020, the resident and another neighbour reported to the landlord that there had been smoke from his neighbours flat at 2.45 am that morning. As far as I know the women is still living at there doing her dealing, driving a BMW. In its stage one complaint of 29 April 2021, the landlord acknowledged the resident had been making reports for more than 12 months however said that it logged the ASB complaint in August 2020. This guide and the related spreadsheet can help you work out whether an evergreen hedge is blocking too much daylight and sunlight to your home or garden. When theyve got both sides of the story, a council officer will visit the site to look at the hedge and its surroundings. If you receive a PCN, you can either pay the charge meted on you or challenge the fee through an appeal to the London borough of Hounslow council. If you and your neighbour disagree about a problem with a tree or hedge, its best to try to resolve things informally. You can find your council's website on GOV.UK. It might be worth reading Hedge height and light loss. Despite the resident making further reports to the landlord of the same issue in January and March 2021, there is. On 4 May 2021, the resident asked the landlord to escalate his complaint to stage two. It may also have information on how to make your complaint, any fee you may need to pay and which department handles complaints. Should you be. You cant be sure what the result will be. This phone number is Hounslow Council's Best Phone Number because 54 customers like you used this contact information over the last 18 months and gave us feedback . I gave up with the authorities. There is no evidence of the landlord logging a complaint prior to April 2021. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). waiting for the lift. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Hounslow. On 8 April 2022 the landlord told the Ombudsman that: the neighbour was temporarily house elsewhere from 13 January 2022 which was agreed for six months. concern that the neighbour was increasing the level of noise in retaliation to its intervention and that his only recourse was to seek alternative accommodation. Housing Messy/untidy neighbour rights | Resolver UK I'm not knowledgeable when it comes to what can and can't be done by law, but it wouldn't hurt to. While he agreed with mediation as a way forward, he contended that this should have been agreed in advance and not on the day of the visit. The Councils definition of a complaint is an expression of dissatisfaction about: Not every expression of dissatisfaction will be a complaint. The council may use the governments guidance to help them decide what could be the best height for the hedge. This could include keeping the hedge within its new height for as long as its there. hours number to the resident. The landlord. The council here instructs the police to confiscate items. Their accounts of what has happened are summarised below. . In accordance with paragraph 54 of the Housing Ombudsman Scheme, there was no maladministration by the landlord in its response to the residents reports of noise nuisance, The landlord made reasonable efforts to substantiate the residents reports of noise and. After the tumultuous technical events throughout the meeting, Councillor . The out of hours service is designed for emergencies only. Chapter 9 of High hedges complaints: prevention and cure gives detailed guidance on enforcing remedial notices. Theyll indicate where the boundary is and might say whos responsible for the tree or hedge. It also said it would keep him updated on the progress. Collecting written evidence from you and your neighbour and visiting the site will make sure that the council have the information they need to make the right decision. It was literally 24/7. "Hounslow." He said he would like to raise the matter as a complaint and copied in the complaints team. Take 3 minutes to tell us if you found what you needed on our website. Moreover, the landlords updates were invariably advice that its investigations were ongoing. We got fobbed off or ignored by the council being told it was his right, they couldn't make him homeless. If youre worried because you havent heard anything, you can contact the council to check progress. If your neighbour has broken the law The property is a flat on the fourth floor of the building. To help you test the strength of your case, it also might be worth reading High hedges complaints: prevention and cure. On 29 May 2020, the landlord replied to the resident apologising for the noise he was experiencing. If the council decide action is necessary, theyll issue a formal remedial notice to your neighbour and give you a copy. Numerous emails were exchanged and multiple visits to, the property were carried by the landlord between 31 July 2019 and 10, that it had spoken to the neighbour about the noise concerns and. The sub woofer is incredible on this system. Hounslow Council was the subject of more than 100 complaints and enquiries to the ombudsman about its actions last year, new figures show. Inquire from the landlord or other neighbors about the details of a recent complaint about your behavior. Once theyre satisfied that your complaint meets the legal tests, the council will invite your neighbour to set out their case. On 29 April 2021, the landlord provided a stage one response. They might ask the owner to make it safe or deal with it themselves. no evidence of the landlord engaging with the relevant support agencies again until the end of March 2021. resident aware that he could contact the local authoritys Enforcement team to report any such incidents if he felt in danger which was appropriate. failing to log a complaint in March 2020, this delayed the complaint process which was unreasonable. If you have tried and failed to resolve your neighbourly issue by talking to your neighbour you can approach your local council. Heartbroken dad issues warning after son, 13, dies in TikTok challenge, Red flag after possible suspect in missing brothers case made eerie request, Two dead and four injured after 19-year-old 'opens fire at prom after party', $80k reward offered for shooting suspect Francisco Oropesa after five killed, 2020 THE SUN, US, INC. ALL RIGHTS RESERVED | TERMS OF USE | PRIVACY | YOUR AD CHOICES | SITEMAP, Noise is one of the most common neighbour complaints, just because you find a noise or habit irritating. There was a further incident in August 2021 when the police had to gain entry into the neighbours property in the early hours. that the landlord failed to act appropriately or reasonably when handling the residents reports. It will take time for them to get a statement from your neighbour and arrange to visit the site. Neighbour nuisance and anti-social behaviour - Local Government and Police refused to do anything, and environmental health were even more useless. What is a complaint | Make a complaint or comment - Hounslow The landlords internal record dated 19 August 2020 confirms it visited the neighbours flat with its fire officer and that a smoke detector was fitted. We had a similar issue with students that went on for about 11 months. If you think your neighbours tree is dangerous, you can report it to the council - for example if you think it might fall over. Your neighbour can cut any branches that are overhanging into their garden as long as they only remove the bits on their side of the boundary. We used to go to work shattered. Hounslow ( HOWNZ-loh) is a large suburban district of West London, 10+34 miles (17.5 kilometres) west-southwest of Charing Cross. Now the whole street can enjoy my bass. The landlords internal communications show it updated the action plan in September 2020 to reflect this. However, because the landlord also has to balance the needs of the neighbour who is vulnerable, the lack of a permanent solution provided would not. In her report she says the Council did not take a homelessness application from him as it should have done because it considered he was not 'in priority need'. The neighbour making all the noise is sleeping now so I have some rest at least. Within its response, the landlord acknowledged that the resident initially raised concerns in 2018 and then further concerns were raised throughout 2020 and to date. He stated that he had no choice but to allow the upstairs neighbour to enter his property on its visit to him to assess the noise level. The officer will also get other facts that they need to help them decide your complaint. The landlord also failed to sufficiently communicate with the resident in response to his ASB reports and did not provide information on the progress of its investigation. and report community problems like potholes, broken street lights, fly-tipping, litter, and dog fouling. If you disagree with your neighbour about a tree or hedge ABBREVIATIONS; ANAGRAMS; BIOGRAPHIES; CALCULATORS; CONVERSIONS; DEFINITIONS; GRAMMAR; LITERATURE; LYRICS; growing on land owned or occupied by someone else? News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Here is a summary of privacy when using this chat. The Ombudsman considers the evidence and looks to see if there has been any maladministration, for example whether the landlord has failed to keep to the law, followed proper procedure, followed good practice or behaved in a reasonable and competent manner. If their behaviour crosses into verbal abuse and intimidation that can be classed as antisocial behaviour. The landlords notes reference that the neighbour had confirmed during this visit that he was burning paper in this flat. hounslow and richmond community healthcare nhs trust. You can ask the council how long they expect all this to take. that there was a burning smell coming from his neighbours property two days earlier. The councils website will have information on how you can contact them. What does Hounslow mean? - Definitions.net You can appeal to the independent Planning Inspectorate. An action plan was agreed in August 2020 which included several actions both to address the ASB and mitigate the effects of his ASB, which was appropriate. Around the same time, its HO carried out an Equality Impact Assessment to determine if it was appropriate to take further steps regarding the neighbours tenancy. We could take no more so we sold up and moved, it took us a year to sell. The resident asserted that the noise persisted, and the landlord had not offered a solution to the issue; therefore, he requested that it escalate the complaint. It is understandable that due to the ongoing issues experienced and the safety risk posed by some of the neighbours ASB, the resident seeks a permanent solution to the situation. The STANDS4 Network. The neighbour whom the ASB reports concern, lives next door to the resident and is a tenant of the landlord. In accordance with paragraph 54 of the Housing Ombudsman Scheme, there was maladministration by the landlord when handling the residents complaints. Complaining about your neighbour This advice applies to England If your neighbour is noisy or stops you feeling comfortable, try to discuss it with them if you can. Visit Homepage. Having reviewed the landlords actions from the date of the residents initial reports of ASB made in March 2020 until the final response on 4 June 2021, whilst the neighbours ASB was not resolved during this timeframe, the landlord took some steps to address the issues being reported, as well as support the neighbour to maintain his tenancy as per its policy. It also told the resident it would investigate his reports. The resident is a tenant of the landlord and occupies a. ground-floor studio flat located in a block of flats. On 7 October 2020, the resident reported to the landlord that there had been loud music from the neighbours flat throughout the night. If the dispute arises from lifestyle differences and no tenancy breach is found, then it shall offer mediation. that it was meeting with other agencies that week. If youve taken the steps listed in Over the garden hedge and can answer yes to all the points listed below, the local council is likely to be able to consider your complaint. However, not all of the actions were progressed in a timely manner and there is no evidence to show the landlord followed through with some of the actions in its plan. The request was for the neighbour to be transferred to alternative accommodation which might work better for the neighbour. Where a tenant at risk has a support network the HO/HAO should always seek to involve the support agency or advocate in order to assist the tenant in the process. https://www.definitions.net/definition/Hounslow. If you cant solve the problem, ask your council to help. Register. She added . If they were to smell the cannabis themselves, they might knock on the door and broach the subject that way. Before referral to court the HO must undertake an assessment to establish whether the possible outcome of any court action would affect the health and safety of any person in line with the Equality Act. 2020 and confirmed that it would escalate the complaint to stage one of its process. It advised that, as there was no evidence of noise nuisance, it could not take any further action. Where an ASB case is graded as 1, the Housing Officer must refer it to its ASB team, completing a risk assessment. The council should decide whether the hedge is adversely affecting your reasonable enjoyment of your property and, if so, what action (if any) should be taken to put right the situation or stop it happening again. It acknowledged that the issues raised about the alleged nuisance from the neighbour were still ongoing however it had responded to the matters raised in accordance with its policies. He said that he had been complaining for two years. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk. This was appropriate as incident diary sheets provide first-hand evidence of incidents. If you have tried and failed to resolve your neighbourly issue by talking to your neighbour you can approach your local council. This report is not an exhaustive description of all the events that have occurred in relation to this case, but an outline of the key issues as a background to the investigations findings. Problems could include, for example, if you think a hedge is too high or branches from your neighbours tree are overhanging into your garden. Initial complaints should be directed to Hounslow Council directly. On 19 January 2021, the resident reported. If your neighbour wont cut branches hanging over your garden, youre allowed to chop them off - but only the bits on your side of the boundary. Hounslow council only have 'noise teams' for Friday and Saturday night but no other day of the week. Before you cut a tree, check if its protected by a Tree Preservation Order. It is evident the neighbour is suffering from serious mental health issues. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. But the legislation doesnt allow councils to deal with every problem that might be caused by hedges. The council may offer reduced fees for people who are on a low income or benefits. The key question is: There are no fixed rules on the size of gaps. It forms a post town in the TW postcode area. He said he was concerned about calling the Councils Enforcement team as he did not want to jeopardise his or his familys safety. One that keeps some live or green leaves all year round. Videos on managing unacceptable behaviour. It kept happening and he was going around in circles. However, there is no evidence of the landlord explaining this to the resident which is reasonable to expect if that was the case. Furthermore, the landlord spoke to the residents neighbour, September 2019 and January 2020, and it arranged mediation between the two parties on 24, February 2020. Listen, and request some time to think about the problem and measures you intend to take. He said that the landlord had provided incorrect details of when he contacted the HO He said he contacted them in 2018 and not 2020. It said if issues continued and legal action was required, it would require such evidence to support the legal case. This is Hounslow Council's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hounslow Council agent. On 30 April 2021, the landlord visited the neighbour to deliver him a warning letter stating he was breaching. Hounslow Council was the subject of more than 100 complaints and enquiries to the ombudsman about its actions last year, new figures show. Call Customer services on 020 8583 2000. It might be a good idea to buy the documents for your neighbours house too - they might give information thats not covered in yours. While it acknowledged in its response on 21 April 2020 that it should have given him notice of the mediation meeting, it was. We're doing our best to make sure our content is useful, accurate and safe.If by any chance you spot an inappropriate comment while navigating through our website please use this form to let us know, and we'll take care of it shortly. I have a neighbour. It is clear that the resident started complaining to the landlord as early as March 2020. You can contact the council if you think your neighbour isnt acting in accordance with this notice. I honestly don't know where they found the time to sleep. On 8 April 2021, the resident raised a formal complaint with the landlord relating to the length of time it had taken to act against the neighbour for nuisance. The landlords ASB policy makes clear that it must do everything possible to resolve the issue using alternative remedies before considering tenancy action. More information on the cookies we set can be found in our cookie policy. Check if you can get help with legal costs. The resident said the issues had gone on for years. Happy to be corrected! The resident contacted the landlord on 6 March 2020 complaining that he and his family were having sleepless nights and he had been signed off sick from work because of loud noise and banging from his neighbour. They might ask the owner to make it safe or deal with it themselves. Bloody disgrace. Contact your local councillor. The council will let the neighbour know that youve complained, so bear this in mind when youre writing the complaint. Any disability as defined by the Equality Act 2010 must also be taken into account before possession is pursued against a disabled person. If you do anything more than trim overhanging branches, your neighbour could take you to court for damaging their property. The council cannot order your neighbour to: It could be weeks or months. A statutory nuisance is a legal term and covers significant or unreasonable noise which stops you enjoying your property. He expressed frustration with the landlords response and felt that, 13 March 2020 to advise that it had not raised, complaint at stage one of its complaints procedure, referred the matter to a staff member to attempt to resolve. You can buy the documents from the Land Registry if you dont have them - it only costs a few pounds. Hounslow Council Phone Number | Call Now & Shortcut to Rep - GetHuman . the lack of action or engagement with other agencies during this timeframe was unreasonable. You can complain to the council if you think theyve done something wrong, failed to provide a service or not followed correct procedures. The council should determine your complaint impartially. You can make a complaint, like I did before and nothing happens. 7 Bath Road. and it did not explain why it had not logged an ASB complaint prior to August 2020. pay the resident total compensation of 600. But the further away it is, the more difficult it will be to show that the hedges height is harming the reasonable enjoyment of all or part of your home and/or its garden or yard. By the landlord. The landlord acknowledged his report and. The resident first reported noise from music/TV disturbance to the landlord on 24, its noise team on 30 July 2019. This guide explains the powers that local authorities have to deal with disputes between neighbours about high hedges, and how home owners and occupiers can complain to the local authority about such hedges. After the resident made further reports of noise on 18 and 19 May 2020, the landlord enquired about installation of noise recording equipment but was informed that, due to the ongoing corona virus pandemic, the noise team were not entering properties. The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is evidence of the landlord failing to follow its complaints process. The complaint was not upheld as it said the investigation was still ongoing and was being carried out satisfactorily and in accordance with the landlords policy. Get instant definitions for any word that hits you anywhere on the web! They simply send you a. There are also over 60 community events and street parties will be taking . The landlord made reasonable efforts to substantiate the residents reports of noise and acted appropriately by initiating mediation in accordance with its policy. Advice can vary depending on where you live. Whilst this review has not investigated events after the final response, it is noted that the neighbour was absent from the flat for a while although, resident has indicated that the neighbour may have recently returned to their property. The landlord emailed the resident on 12 August 2020 confirming that they had visited the neighbours flat. Mohammed Ali Khan, 45, of Thornbury Road, was found guilty of instructing a contractor to demolish a building without notifying the Local Authority as required by section 80(2) of the Building Act 1984 after a trial at Uxbridge Magistrates Court on February 3. The legislation also allows councils to set and charge fees for handling these complaints. acknowledge these issues in its complaint responses. London Borough of Hounslow delayed in assisting a homeless man with mental health issues finds Local Government Ombudsman, Dr Jane Martin. The Ombudsman considers the evidence and looks to see if there has been any 'maladministration', for example . COMPLAINT 202001964 Hounslow Council 25 January 2021 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. I feel very unwell from the lack of sleep. The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Hounslow Chief Exec apologises for comment in bad-tempered council Use FixMyStreet.com to Contact your local council. That may include the date and time of the incident and how it affected them. Bloody ridiculous people have to put up with these selfish sod neighbours! The landlord issued its stage one complaint response to the resident on 16, August 2019 and 12 March 2020 to observe the noise level. Image above: Hounslow Council Budget meeting, Tuesday 2 March 2021. It is the administrative centre of the London Borough of Hounslow, and is identified in the London Plan as one of the 12 metropolitan centres in Greater London. It also says it will contact/interview the alleged perpetrator notifying the reporter of the outcome. the landlord made a safeguarding referral in respect of the neighbour. Complain about noise to the council High hedges, trees and boundaries Call the police Take action through the courts Overview Follow these steps if you have a dispute with your neighbour. Now the whole street can enjoy my bass. You can find contact details for Hounslow Council above. a town of Middlesex, 10 m. SW. of London; railways have done away with its importance as a posting town; in the vicinity are gunpowder mills, barracks, and the famous Hounslow Heath. High hedges: complaining to the council - GOV.UK He asked for an update as he believed that landlord had been working with the neighbour for almost four years. The landlord discussed the allegations with the neighbour which he denied. What does Hounslow mean? with her how she could minimise any noise generated. Sometimes things go wrong and we need to be aware so that we can fix and learn from them.

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