TextBehind also offers an app for people who are comfortable submitting letters by smartphone or computer and uploading photos to send. Who can I reach out to? TextBehind was created to provide an easier, more affordable method of communication to the family, friends and their incarcerated loved ones nationwide. What happens if official documents are included in my mail sent to Smart Communications, such as drivers' license, social security cards, checks, court orders with raised seals etc. TextBehind Inmate Mail Scanning Service and Mail Management Software Join our growing list of State DOCs, and county correctional facilities nationwide utilizing the TextBehind's industry-proven service and technology that eliminates contraband from the inmate mail by 100% within 24-hours of implementation. General incoming correspondence includes but is not limited to letters, greeting cards, pictures, children's drawings, etc. Yes. Can general incoming correspondence sent to Smart Communications be returned to the sender once its' been processed? TextBehind will forward mail sent by app within one business day of receiving it. Besides hiding contraband in prison mail, smugglers have learned to make the mail itself into a drug. Miscellaneous questions. General Incoming Correspondence, Starting Dec. 6, people will send personal mail to inmates to TextBehind. All offender mail . All publications, including photo books, are searched for contraband at the Security Processing Center. The authentication number will be sent to the email address specified in the Request Form. I sent mail to an inmate through Smart Communications; however, the inmate never received the mail. Photos from outside vendors are permitted. If the inmate does not wish to appeal they can forward a cash slip with an addressed envelope to the mailroom within 15 working days from the denial to have the publication mailed out of the facility. How do I obtain a DOC Issued Attorney Control Number? People have gotten very creative over the last couple years in how to get certain drugs through either by soaking the envelopes, the paper, the glue on the back where you lick to seal the envelope, he said. TextBehind provides the printers and printer maintenance to all 55 prisons. 2 0 obj DAC(and taxpayers) will not pay for anything, not even the paper copies. If a mailing contains at least one prohibited photo, the entire mailing will be denied. It has gained around 10000 installs so far, with an average rating of 4.0 out of 5 in the play store. Anything we can do to cut that off makes our prisons a safer, more secure place to live and work.. The offender submits a facility Request for Assistance Form requesting the religious correspondence course, sacred text or Bible study to the facility chaplain, religious coordinator or designated staff. Green sheets, home plans and other time sensitive matters will not be delayed. Each request must be associated with a single physical address and email address. For mail sentviathe U.S. Instead, the business office at each institution holds all inmate's official documents on file for them. Photographs, He added the jail is not changing how it receives mail. All general incoming correspondence included with a photo copy of an official document sent to Smart Communications will also be scanned into the electronic system. Details will be posted on the Department of Public Safety website on how to do that. You can write a letter, select a greeting card or upload your own photos and artwork. For best results the DOC recommends sending mail no larger than 8 by 11. Inmates are not limited to the number of books they may purchase and/or receive; however, inmates are limited to the amount of property they may own at one time. All general incoming correspondence and photographs will be destroyed after the 45-day retention unless otherwise instructed by DOC. Once the book is processed and approved by the mailroom it will be delivered to the inmate. 4. Original Transactional Documentation must be mailed to the attention of the facility Business Office at the institution where the inmate is housed and must identify the inmate by name and number. A page is defined as: one side of a sheet of paper in a collection of sheets bound together, especially as a book, magazine, or newspaper. This reply service is absolutely FREE and UNLIMITED. Upon arriving at the facility mailroom the mail will be denied and confiscated. For more information about TextBehind, including a short video, go to textbehind.com. Privacy will not be affected, because mail is already screened for safety purposes before it reaches inmates, Deen said. The electronic document will then be made available to the facility mailroom for printing. After Oct. 18, 2021, you can no longer write to offenders at their assigned prisons address. For paper mail, scanning and printing the contents reduces inspection delays. Who do I contact if a photo book I ordered was never received by the inmate? It can take 6-8 days for inmates to receive their mail. Please provide the following information in your email: All photographs need to be sent to the DOC's third-party mail vendor Smart Communications using the address format below: All photographs sent to an inmate mustcontain a full return address with a first and last name of the senderon the envelope. "Prisons has worked with TextBehind since February 2020 to process mail for offenders in our four female facilities. Facilities receiving publications that are addressed to a specific state prison rather than to the SPC will be returned to the sender. Street Address: Secure websites use HTTPS certificates. Court calls and virtual court appearances may be scheduled by contacting the Court Scheduler at the facility where the person is currently housed. All photos must comply with the DOCs content criteria, and "You have offenders struggling for control of the contraband trade. The Security Processing Center processes the following materials: Use the SCI mailing address found on the SCI's webpage, Mail which is addressedto DOC staff members, Mail which contains cash, personal checks or money orders, Mail which is bound in the center or is in a format which prevents scanning, Mail that has been damaged by the United States Postal Services, The return address listed on the envelope. Do Not Sell My Personal Information. The DOC experiences a lot of issues with the way outside photo vendors print their address labels. Originals will not be returned if confiscated. Each page may contain more than one photo. Fees to send mail by the app (starting at 49 cents) are less than a stamp. Upon this denial if the inmate wishes to appeal they have 15 working days to notify the Facility Manager in writing, in accordance with theDC-ADM 804 Inmate Grievance Systempolicy. I have more questions about sending Original Transactional Documentation to an inmate. ASQ is a tool developed by the Analysis, Programming, and Policy Section of the Division of Adult Correction and Juvenile Justice. TextBehind.com, Go To Help 1. Published: Nov. 3, 2021 at 7:11 PM PDT. All mail sent to an inmate at the Forsyth County Detention Center must include the sender's name and mailing address in the top left corner of the envelope or postcard. CVCTF Annual Report. The SPC processes the following materials: *Specific religious items from approved vendors noted in the Religious Articles Catalog and ordered by inmates will be shipped to the respective SCI directly, not the Security Processing Center. Postage stamps, stationery, blank envelopes and pre-stamped envelopes. What happens to this official document mail from Smart Communications once it reaches the institution? Photo orders from outside vendors are also limited to 25 photos per mailing and all photo orders must be sent to the Smart Communications address. Text Behind processes all mail sent to offenders in North Carolina prisons. The electronic document will be made available to the facility mailroom for printing. Postal Service. Prison drug smugglers often coat paper with liquid forms of fentanyl, Suboxone, K2, LSD and other deadly drugs. acronym facility name facility mailing address; bccc. Postal Service, TextBehind offers an app for smartphone or computer. In fact, in the year after the female facilities began using TextBehind, disciplinary infractions for substance possession and use by offenders dropped by 50 percent. It must also contain the Senders of mail who register withSmart Communicationscan receive alerts when mail arrives at Smart Communication and when it is delivered to or rejected by the DOC. Mobile App TextBehind - Mail Management Service Effective Date: 12 / 2 / 2019 English Version Standard mail will no longer be mailed to the physical address of: What happens if my photographs are denied because of content? Does the DOC accept hard-cover photo books? So you can only imagine me and my Husbands excitement WHEN WE FOUND THIS APP!! The approved request with supporting documentation will be sent to the Mail Room approving the study or religious correspondence course, and information logged into OPUS under I51013 - SACRED TEXT STUDY (PT). All publications remain subject to review by the IPRC and must comply with theDC-ADM 803. Please emailRA-CRMailProcedures@pa.govfor more information about the DOC's procedures with Original Transactional Documentation. Reduction in smuggling will occur because TextBehind provides copies of mail to offenders, not the originals. PERSONAL MAIL. Smart Communications cannot process any materials that are bound or open like a book, and all materials they receive which are bound will be rejected. If experience in the womens prisons is any indication, drugs entering the prisons should be significantly reduced. In the year following use of TextBehind in North Carolinasfour womens facilities, infractions for drug use and possession dropped by 50 percent. You must write out the inmates name and their opus number. You have offenders struggling for control of the contraband trade. <>/Metadata 214 0 R/ViewerPreferences 215 0 R>> P.O. In this situation the official document will be transferred to the business office by the SCI mailroom staff and all other correspondence included in the mailing will be destroyed. Can I mail a photo copy of an official document? The N.C. Department of Public Safety states they are making this change to reduce the volume of drugs and other contraband entering prisons, but prison advocates are concerned. TextBehind connects you with every inmate across America using text messages with photos, custom greeting cards and electronic money orders. Home; Carpet Cleaning; Upholstery Cleaning; Commercial & Residential Janitorial; Numerous jails nationwide have done so as well through several digital-mail delivery businesses. Any other forms of general incoming correspondence, like letters, pictures, greeting cards, children's drawings, etc., that are included with an official document sent directly to the institution's business office are prohibited. Office of Detention Facilities. What happens to my photographs when they arrive at Smart Communications? includes Cover theme & more, Doodles4Kids Reentry Unit. to draw I sent mail to an inmate containing an official document; however, the inmate never received the mail. Results from the pilot project were excellent, so we are expanding it to the 51 male prisons," Deen said. What happens to my photo book if it sent from a home address or unverifiable vendor? My husband is hours away from me and our kids, but this app keep us well connected. BBB File Opened: 3/13/2015. Draft your letter and choose whether or not you wish to send a photo. Yes, all photo copies of official documents are also held in the business office. What type of paper will photos be printed on? Are photo collages in photo books accepted? Offenders may purchase stamps and mailing items through the prison canteen. This digital system has been piloted at four female prison facilities since February 2020, with few complaints and several benefits. Per policy, inmates are not permitted to hold official documents in their cells for security reasons. "We want offenders to be employed, healthy, drug-free and prepared to succeed on their release," Deen said. Money orders, cash, payment checks or IRS checks, For information on using JPay to send money electronically, go to, Passports, Social Security cards and original birth certificates. TextBehind uses a scanner to make digital files of the contents of the mailingincluding cards, photos, and/or artwork. a. This web page is dedicated to keeping the public informed with the most up to date policies and procedures regarding all of our mail procedures. Personal Mail sent to the new address will be scanned and delivered electronically in the same .

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